Welcome to our help center! We’ve gathered answers to our most common questions to make your shopping experience with Appalachian Treasures seamless and enjoyable. If you can’t find what you’re looking for, please don’t hesitate to contact us.
General Questions
What is Appalachian Treasures LLC?
We are a home decor ecommerce site that provides nature inspired products with a modern aesthetic look.
How can I contact customer service?
You can contact us at our email address: [email protected]
Do you have a physical store?
No we are an online only store.
Orders & Payment
What payment methods do you accept?
Can I modify or cancel my order after it’s placed?
You can as long as the item hasn’t shipped yet so please message me first to verify.
When will my card be charged?
Your card will usually be charged within 1-3 business days after you place the order.
Shipping & Delivery
How long will it take to receive my order?
Our items are shipped directly from our trusted suppliers. Please allow 1-3 business days for order processing, and then 7-15 business days for delivery. Delivery times may vary depending on the supplier and destination. Some suppliers may ship faster than others so please be patient if some take longer than others.
How can I track my order?
Do you offer international shipping?
No we do not offer international shipping at this time unfortunately.
What are your shipping costs?
Returns & Refunds
What is your return policy?
Please see our page linked here on our individual policy
How do I initiate a return?
Please contact customer service, provide your order #, and the reason for the return.
Where do I send my return?
You can send your returns to 203 Pleasant Ave Apt F37, Kingwood, WV 26537
What if my item arrived damaged or defective?
Please contact customer service and provide all pertinent information.